Principal Flavours aims to please and hope you will be pleased with your purchase.

Please note that Principal Flavours are unable to offer a refund or exchange on perishable goods unless they are faulty. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. We reserve the right to refuse a refund for reasons of hygiene and safety. We will refund your original delivery charge if a product is faulty or incorrect, once it is received by us.  However, Principal Flavours cannot give refunds when a product is simply unwanted.

None of the above conditions affect your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.